Return & Refund Policy

At panacheperfumes.com, we are committed to delivering 100% authentic fragrances with quality service. To maintain hygiene and product integrity, we kindly ask customers to read the following Return & Refund Policy before placing an order.

Exchange & Return Policy

We do not offer refunds for change-of-mind purchases. However, we may offer exchanges under certain conditions within 7 days of receiving your order, provided that:

✔ The item is in its original, unopened condition – including plastic wrapping, labels, seals, and packaging.
✔ The customer bears all shipping costs and any price differences for exchanged items.
✔ Opened, sprayed, or used products cannot be returned or exchanged under any circumstances.

Faulty or Incorrect Products

In accordance with UAE Consumer Law, you may be eligible for a return or exchange if:

✔ You received an item that is faulty or defective (subject to inspection and manufacturer verification).
✔ You received the wrong product – do not open or spray it. Contact us immediately for assistance.
✔ If confirmed faulty, items may be sent for evaluation by the manufacturer before a refund or exchange is processed.

This assessment will be completed within a reasonable timeframe, and you will be informed of the next steps.

Damaged During Shipping

If your item arrives damaged:

✔ Retain all original packaging and shipping materials.
✔ Take clear photos of the damaged item and packaging.
✔ Contact our support team as soon as possible.
✔ In some cases, you may need to take the item to a nearby courier location for inspection.

Proof of Purchase & Inspection

✔ Proof of purchase (invoice or order confirmation) is required for all returns and exchanges.
✔ Returned items will be carefully inspected to verify authenticity, including watermarking, barcodes, and packaging.
✔ Items damaged due to misuse, neglect, or improper storage are not eligible for refund or exchange.

Important Notes

✔ All products are shipped in brand-new, unused, and sealed condition.
✔ If a product has any aesthetic imperfections prior to shipping, we will notify you before dispatch.

If you have questions or need assistance with a return, our support team is here to help.

📧 Email: care@panacheperfumes.com
📦 panacheperfumes.com – Inspired by luxury, crafted with care.