Terms and Conditions

Introduction
Welcome to panacheperfumes.com. These Terms and Conditions govern your use of our website and services. By accessing or purchasing from PanachePerfumes.com, you agree to comply with the terms outlined below. If you do not agree, please refrain from using our website.

General Terms

✔ Business Name: panacheperfumes.com, operated under Rehat Al Oud Trading LLC
✔ Country of Operation: United Arab Emirates (UAE)
✔ Legal Compliance: All transactions and policies comply with UAE consumer protection laws

Eligibility to Use

✔ You must be at least 18 years old or have parental/guardian consent to use this website
✔ You are responsible for maintaining the confidentiality of your account and password
✔ We reserve the right to refuse service or cancel orders if fraudulent activity is suspected

Product Authenticity & Availability

✔ 100% Authenticity Guarantee: All perfumes sold on our website are genuine branded products
✔ Stock Availability: Product availability may change without notice. If unavailable, we will notify you with an alternative or refund
✔ Product Images: We aim for accuracy, but images may differ slightly due to manufacturer updates

Pricing & Payment

✔ All prices are listed in AED (United Arab Emirates Dirham) and include VAT where applicable
✔ We accept credit/debit cards, Apple Pay, Google Pay, and other secure payment methods
✔ Payments are processed through trusted third-party gateways with industry-standard security
✔ We reserve the right to change prices or correct errors at any time

Shipping & Delivery

✔ Delivery Areas: We deliver across the UAE. International shipping available upon request
✔ Delivery Timeframes: 1–3 business days within UAE (may vary due to external factors)
✔ Shipping Fees: Calculated at checkout. Free delivery may apply to qualifying orders
✔ Missed Deliveries: If unavailable at delivery time, re-delivery may be scheduled (extra fees may apply)

Returns & Exchanges

✔ No refunds for change-of-mind purchases
✔ Exchanges accepted within 7 days if the product remains sealed and unused
✔ Opened or sprayed perfumes cannot be returned or exchanged unless proven defective
✔ Defective or incorrect items must be reported immediately and remain unused
✔ Customers are responsible for return shipping unless the item is faulty or incorrect

Cancellations & Order Modifications

✔ Orders can be modified or canceled before dispatch
✔ If canceled after payment, refunds will be processed within 5–7 business days (transaction fees may apply)
✔ Once an order is shipped, it cannot be canceled

Liability & Disclaimer

✔ We are not liable for allergic reactions or sensitivities caused by our fragrances—please check product ingredients before use
✔ We are not responsible for delays due to couriers, customs, or external circumstances
✔ panacheperfumes.com reserves the right to update, change, or discontinue any product or policy without notice

Intellectual Property Rights

✔ All content, including logos, images, text, and trademarks, is the property of PanachePerfumes.com and La Belleza Fragrance FZE
✔ Any unauthorized use, reproduction, or distribution is strictly prohibited